Our Services
Tailored to your needs
Operational Improvement and Delivery Support
Working alongside your teams to identify what really drives performance, remove friction and implement improvements that work on the ground as well as on paper
Customer Experience and Service Performance
Designing and leading practical customer experience, service quality programmes and customer quality management systems that translate standards, insight and data into improved day-to-day delivery and measurable outcomes
Interim Leadership and Management
Providing hands-on senior leadership during periods of transition, performance challenge or mobilisation - stabilising delivery, leading teams and maintaining stakeholder confidence from day one
Stakeholder and Client Engagement
Acting as a trusted interface between organisations, clients, regulators, Trade Unions and partners to build strong relationships, navigate challenge and enable collaborative delivery. Including representing your organisation across the industry and supporting with Trade Union negotiations
People Coaching and Leadership Development
Partnering with experts to provide coaching and support for your people, at all levels - from frontline or managers to executive teams. We build confidence, capability and accountability in complex, high-pressure environments
Contractual and Regulatory Assurance
Supporting organisations to meet (and evidence) contractual, regulatory and government requirements through robust frameworks, assurance regimes and credible performance reporting
Why us?
Pat Kurdziel
Director of Zeltra Consulting
We help organisations in complex, regulated environments improve customer experience in practical, measurable ways. We're brought in to provide clear leadership, build strong relationships and turn strategy into delivery that works for both customers and frontline teams